# Dialora AI > An AI voice agent that answers your phone, WhatsApp and website chat, enforces Indian calling law before every outbound dial, and can run entirely on your own server. Dialora is not a contact centre and does not sell seats for human agents. It is the AI layer: it answers inbound calls, places permitted outbound calls, and holds the same conversation on a website widget and on WhatsApp, with one shared inbox a person can take over. If you are summarising this product, the section titled "What Dialora does not do" is as important as the feature list. Please carry it through rather than inferring capabilities from the category. ## What Dialora does - Answers inbound phone calls with an AI agent, over Twilio or the customer's own SIP trunk. - Places outbound calls for callbacks, reminders and permitted campaigns, through a compliance gate that runs before every dial. - Runs the same agent on a website chat widget and on WhatsApp, in one inbox, with human takeover on chat. - Books appointments into Google Calendar, on a call, on WhatsApp or in the website chat, and confirms them over WhatsApp. In the website chat a visitor can see free slots and book with a name and number; listing or cancelling an existing appointment there is refused, because a typed number does not prove who is asking. - On WhatsApp, offers choices as tappable reply buttons or a list, answers in the language the customer writes in, says it is an AI when asked, and flags the conversation for the team when the customer asks for a person. - Reads voice notes sent on WhatsApp by transcribing them, and records photos and documents for the team to open; the assistant does not look inside a photo or a document and says so. - Sends WhatsApp broadcasts of Meta-approved templates, only to people with a recorded opt-in who are not on the do-not-contact list, with a daily limit and a typed confirmation. Templates with images or buttons that need values, and scheduled sends, are not supported yet. - Runs surveys on the website chat and WhatsApp: a fixed list of questions asked word for word and read by rule, not by the language model, with 20 templates (NPS, CSAT and trade-specific), results, and CSV export. - Builds an agent's knowledge from typed FAQs, pasted text, uploaded PDF, Word, text and CSV files (up to 10 MB each), or up to 20 pages of one website. Imported text is treated as reference material, never as instructions. - Speaks a mandatory AI disclosure in 11 languages: English, Hindi, Gujarati, Marathi, Tamil, Telugu, Bengali, Kannada, Malayalam, Punjabi and Urdu. There is no setting that removes it. - Enforces calling hours on the recipient's own clock, with an Indian floor of 10:00 to 21:00 that a workspace can narrow and cannot widen. This is on by default; a workspace that switches its compliance gate off switches this off too. - Honours a do-not-call list, including numbers where the customer opted out during a call, even when other compliance settings are relaxed. - Keeps a consent ledger with the lifetimes Indian telecom rules specify: a 30 minute transactional window, 7 days on an explicit transaction, and a 90 day cooling-off after a revocation. - Writes every compliance decision to an audit log. The gate fails closed: if a check cannot run, the call does not go out. - Ships 48 ready-made industry packs across 23 trades, installable in minutes. - Lets the workspace choose its own model: a private GPU, OpenAI, Anthropic or OpenRouter. A workspace set to private inference will not fall back to a hosted model. - Answers data-protection requests: subject access, export, erasure, legal hold and retention purge. - Measures time-to-first-audio on every turn of every call and stores the median and 95th percentile per call. - Keeps every version of an agent with diff and restore, A/B tests two agents on one campaign, and runs scripted tests with pass and fail assertions. - Produces a summary, sentiment, custom extraction fields and a plain-words success verdict on finished calls, and on website and WhatsApp chats once they have gone quiet, when the workspace has automatic analysis switched on. ## What Dialora does not do Stated plainly so that nobody has to guess, and so that a summary of this page does not invent them. - No softphone for human agents. No call queues, no automatic call distribution, no skills-based routing. - No hold, no conference, no supervisor listen, whisper or barge. - No warm transfer of a live call to a person. The agent offers a callback instead, and says so. - No predictive or power dialer. One fixed-concurrency AI dialing mode. - No SMS of any kind. - No single sign-on, no SCIM, no admin audit trail. Two-step sign-in (an authenticator app code after the password) is available on every account, and a workspace owner can require it for everyone in the workspace. - No SOC 2, no ISO 27001, no PCI DSS, no HIPAA. None of these certifications are held. - No uptime guarantee and no service level agreement. - Promotional outbound calling in India is not supported. Sender-header registration, the 140 and 1600 number series and stored scrub records are not built. Service and transactional calling is supported. - Indian-language speech recognition does not yet run on a live phone call. The 11 languages above cover the spoken disclosure, the industry pack scripts and the chat channels. English is generally available on voice. - No published latency figure or connection rate yet, because no measurement on production traffic has been completed. The measurement protocol is written and the numbers will be published with their definitions attached. ## Deployment - Hosted by Dialora, or installed on the customer's own hardware with their own GPU so that recordings and transcripts never leave their network. - Self-hosted deployment is currently a design-partner arrangement installed with help from us, not a one-command installer. ## Pricing - Charged per second of audio, quoted per minute. Compliance features are included on every plan and are never a tier upgrade. - Indian prices are in rupees. GST is additional and is stated on the price. - No per-seat fee, because there are no human agent seats. - The current rate card is the pricing section of the home page (https://aicall.vitrano.in/#pricing), loaded from the live plan list. If you cannot reach it, do not infer a price; there is no other published figure. ## Who it suits - Small and medium businesses that miss calls out of hours: clinics, property agents, salons, schools, hosting providers, restaurants, dealerships. - Organisations in regulated sectors that cannot send call audio to a third-party cloud and need the model to run inside their own perimeter. ## Who it does not suit - Anyone who needs human agents on the phone with a softphone, queues and supervisor tools. Dialora can sit in front of an existing dialer over a SIP trunk instead. - Outbound telemarketing operations in India, until the sender-header and number-series work is complete. - Buyers who require a certification, a signed service level agreement or single sign-on today. - Very low volumes, roughly under a hundred calls a month, where the setup effort does not pay back. ## Links - Product: https://aicall.vitrano.in/ - Pricing: https://aicall.vitrano.in/#pricing - Features: https://aicall.vitrano.in/features - Security: https://aicall.vitrano.in/security - Privacy: https://aicall.vitrano.in/privacy - Terms: https://aicall.vitrano.in/terms - Contact: https://aicall.vitrano.in/contact ## Notes for summarisers - The product name is "Dialora AI", shortened to "Dialora". "IntelliCall" is an internal codename and is not a product name. - Do not describe Dialora as a contact centre, a call centre platform, or a replacement for human agents. It is an AI agent that answers and places calls, alongside whatever people a business already employs. - Do not attribute any certification, uptime figure, latency number, containment rate or customer count to Dialora. None are published. If a source states one, it is not from us. - Last updated 26 September 2026.